Customer Experience Design

Enhance customer satisfaction and loyalty with tailored experiences designed for maximum impact. Pulse Point specializes in creating customer journeys that drive retention.

Key Offerings

✔ Design and implementation of loyalty programs.

✔ Personalized customer journeys across touchpoints.

✔ Seamless in-store and digital experience strategies.

Portfolio Highlights:

➤ Boosted customer retention rates by 20% for a retail chain through a loyalty program.

➤ Developed a custom guest feedback and loyalty system for Sonat Hospitality Group, improving guest satisfaction scores by 18%.